We were having odd intermittent problems with the hot water side of our boiler, she would trip out for no reason that we could discern. Contacted several firms, Tom responded promptly, whilst others never replied or required a call out/inspection fee, Tom rocked up, had a look and took the time to explain what he thought the problem was. We knew the boiler was old and again Tom explained why it would be near impossible to dismantle and replace parts. So we went through the various boiler choices, he advised what size/capacity would be best for our house and a boiler was chosen, date fixed. Quote arrived soon after, very reasonable. On the day, Tom arrived with his associate and cracked on with the removal of the old and in with the new. What could have been a stressful time was made easy by Toms professional and knowledgeable approach, always keeping us in the loop. I'd definitely have him back if I ever needed something ese.